Customer Experience representative - Customer Service Representative bei FedEx: Mitarbeiterbewertung

Lot of responsibility and help with questions

Daily changing volume makes it hard to plan a day.

Good consistency in pay, caring bosses, solid yearly raises, consistent/regular routes, not a lot of floating between routes after gaining minimal seniority. I was given a route to myself after only 5 months of work, even before then I was usually given that route with minimal floating to other routes for the day. I have loved working here. So much consistency and you are just basically driving all day, bringing cool people their packages (my route is a mix between in town and countryside). I highly recommend this company through a contractor, working for FedEx corporate/Express has mixed reviews. Not much micromanaging at all from my contractor.

Contracts between third-party and FedEx corporate are not always great or reasonable financially leading to occasional and temporary surprise increases in workload due to contracts with companies like Walmart, Costco, Amazon without much increase in base pay as a result, although contractors do compensate their drivers out of their profits. It would be nice if they received more from the third-parties as a result. The trucks take a beating but they do pretty well with what we give them, they still stay comfortably drivable and contractors are always ready to repair them. Sometimes the trucks struggle with A/C, not critically but still not always crispy and not extremely comfortable in mid-western heat.