Pros
- Biggest competitor went out of business which has led to a lot of new customers
Kontras
- Lack of communication from almost non-existent Executives. They show up for 30 mins tell us how we are doing everything wrong and the leave with no clear action or direction
- Lack of action on key issues causing customer service issues. Same issues month over month with no priority to fix
- Warehouse office construction has been on hold for almost 2 years. Lack of basic amenities (ie washrooms, lunch room) in the warehouse as a result
- Lack of accountability when issues do occur. delivery drivers blame warehouse, warehouse blames head office
- No career progression or incentives to go above and beyond so a lot of turnover in warehouse