Pros
-Good first job, Stay 1.5/2 years max -Coworkers are relatively same age/interests -surface level, nice people. Decent culture in terms of comfortability.
Kontras
--Non performance based merit/raise increases. ^ if you're a high performer & doing the majority of the work, you will make less/even/a fraction more than a colleague who does little work. (incentivizing you to not perform, do hard work, because it does not make a difference). +++ Entry level (associates) start at a high salary but then it tapers off. IE if you worked there for 4 years, A new associate could make just a little bit less than you (depending on inflation - market environment). Queue system - Tickets/work is sent to a queue, the team pulls from it (or doesn't). Hacky software (not in terms of cyber security) - old software allows you to change things on the fly that could cause potential downstream issues and more work later. Client support - Lack of "standing-ground" when it comes to accommodating clients bizarre requests. Role is a more elevated Customer Support role. You answer phones & have to do your own casework (which could require an hour/2+ to figure out and another 30 minutes to provide a technical email). Essentially, it's a customer support role with illogical expectations. Volume of clients/work/cases relative to number of employees. Unable to provide feedback/ideas to management. You report to one person, it's up to that person if they want to report it to their manager etc.