Pros
Some of the managers and employees I've worked with are great, and the pay isn't awful for the location.
Kontras
Upper management bullies their managers and employees, berating them in front of customer and coworkers, treats their CSRs like 2nd class citizens, and basically do as they please. They'll work you to death, add THEIR work on top of it, then get mad when it's not done how they would do it. They offer bonuses and vacation days, but out right refuse to give them to you or set up new stipulations to prevent you from getting them as well. That's just the surface of it too. First time I've ever been written up and screamed at because we sold out of something and had to wait on our truck to deliver more. I ended up quitting after one of our employees got fired for telling corporate about a DM that never showed up and did their job, only for her to get caught and them ask why we never said anything. I quit when they demanded I write up a good employee for not coming into work because they we're in the hospital. Lazy and irresponsible people in charge.