Overall, not bad... Just not for me. - Customer Service Representative bei Experian: Mitarbeiterbewertung

3.0
13. Juli 2024
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CEO-Befürwortung
Geschäftsprognose

Pros

They had good benefits and pay.

Kontras

I worked during the late pandemic 2020-2021 time frame, so for a job that gave you access to a lot of people's personal info it was probably not the best in a work from home environment. They also had ridiculous over time requirements. And to be honest, I learned I wasn't the best person for taking constant cold calls from customers who were mad about their identity or credit alerts.

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Reaktion von Experian
1y
Thank you for sharing your feedback. We’re glad you found the benefits and pay positive. We understand that working from home during the pandemic presented unique challenges, and we appreciate your honesty about the role and overtime requirements. Your insights are valuable as we strive to improve our work environment and support for employees. Thank you for your contributions during your time with us.

Mehr Bewertungen zu Experian entdecken

5.0
16. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Great work culture! Everyone is welcoming. I really like the work-life balance.

Kontras

There are really no cons that I can think of.

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Reaktion von Experian
2w
Thank you for sharing your experience. We’re glad to hear that you’ve felt welcomed and supported, and that work‑life balance has been a positive part of your role at Experian. We appreciate you taking the time to share your feedback and are happy to have you on the team.
1.0
6. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

The fact they had Remote work

Kontras

In my experience, management lacked consistency, transparency, and empathy when addressing employee concerns. After dedicating nearly 16 years to the company, I felt my years of service and commitment were not meaningfully considered when employment decisions were made. I received my first disciplinary action in February 2026 related to FMLA reporting requirements. From my perspective, I was placed on a final corrective action without prior coaching or progressive discipline, which I found surprising after many years with the company. A few months later, I was terminated following a security-related incident while working remotely. I felt I was not given a meaningful opportunity to explain the circumstances before the decision was made, leaving me with the impression that the outcome had already been determined. I also experienced frustration when seeking guidance from Human Resources regarding bereavement policies. I did not feel my concerns were fully addressed or that I received clear explanations to help me understand the company’s position. Overall, I left feeling unsupported and believing that HR’s primary role was to protect the organization’s interests rather than advocate for employees. While every workplace must uphold policies and compliance standards, I believe there should also be room for fairness, open communication, and consideration of an employee’s long-standing dedication and overall performance. My experience left me feeling undervalued and, ultimately, discarded after nearly 16 years of loyal service.

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