Horrible, hostile environment and archaic software - Mitarbeiter (anonym) bei Experian: Mitarbeiterbewertung

1.0
20. Juli 2016
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

- Having a FTSE50 company on the CV will carry some weight. - Free lunch once a week in 1 of 3 restaurants.

Kontras

Despite reading all the negative reviews before I joined, I took them with a pinch of salt and thought it was mostly just people being bitter. I soon found pretty much ALL the negative comments on here to be true. Lots of brown-nosers, customers despise you due to you constantly ripping them off and archaic / out-of-date software. In sales the number comes above everything, including customer satisfaction and future business - they fully expect you to screw over customers and destroy relationships in order to hit monthly targets. Retention rate is shocking due to a lot of people realising quickly this is not an enjoyable place to work, hence why a lot of people leave within a year. In core sales, success depends entirely on the accounts you get given and most newbies get the accounts no one else wants to touch and most of those customers don't want to touch EDQ, so it's no surprise many leave within a year. They've also done a poor job of integrating the X88 Pandora business into EDQ. This is clearly the future of the business, but only a few can sell it.

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5.0
16. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Great work culture! Everyone is welcoming. I really like the work-life balance.

Kontras

There are really no cons that I can think of.

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Reaktion von Experian
2w
Thank you for sharing your experience. We’re glad to hear that you’ve felt welcomed and supported, and that work‑life balance has been a positive part of your role at Experian. We appreciate you taking the time to share your feedback and are happy to have you on the team.
1.0
6. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

The fact they had Remote work

Kontras

In my experience, management lacked consistency, transparency, and empathy when addressing employee concerns. After dedicating nearly 16 years to the company, I felt my years of service and commitment were not meaningfully considered when employment decisions were made. I received my first disciplinary action in February 2026 related to FMLA reporting requirements. From my perspective, I was placed on a final corrective action without prior coaching or progressive discipline, which I found surprising after many years with the company. A few months later, I was terminated following a security-related incident while working remotely. I felt I was not given a meaningful opportunity to explain the circumstances before the decision was made, leaving me with the impression that the outcome had already been determined. I also experienced frustration when seeking guidance from Human Resources regarding bereavement policies. I did not feel my concerns were fully addressed or that I received clear explanations to help me understand the company’s position. Overall, I left feeling unsupported and believing that HR’s primary role was to protect the organization’s interests rather than advocate for employees. While every workplace must uphold policies and compliance standards, I believe there should also be room for fairness, open communication, and consideration of an employee’s long-standing dedication and overall performance. My experience left me feeling undervalued and, ultimately, discarded after nearly 16 years of loyal service.

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