Pros
Flexible with hours Bonus was easy to reach When manager changed, there was a more positive atmosphere International environment Working on behalf large technology vendors
Kontras
No possibility to advance, unless you're really prepared to creep around you won't get anywhere. Then the people you least expect end up in better positions somehow. There's a huge chasm between management and the agents, they take all the credit for agent's hard work and don't even say hello. Lack of proper HR, there were several cases of misconduct that were never properly addressed and took them a long time to do anything about it Micromanagement Very reluctant to offer permanent contracts to long-standing employees. For SPIGI they often let your contract run out in the summer and then ask you to come back after so they don't have to pay over summer Not the best atmosphere and not everyone is very motivated No other benefits apart from your standard variable. No incentive