Pros
Working at Exercise.com has been a genuinely refreshing experience. The company culture is rooted in kindness, trust, and open-mindedness — something that’s not just talked about, but truly lived day to day. Leadership is transparent, encouraging, and deeply passionate about the mission to serve it's trainers and help them be as successful as possible. I’ve felt fully supported in my role as a Customer Success Manager, with plenty of room for autonomy and many shoulders to lean on when needed. There’s a clear sense of trust and purpose, which motivates you to do your best work. The remote environment is well-structured and flexible, and the team does a great job of staying connected despite being distributed. I've been given opportunities to learn, take on new challenges, and contribute in meaningful ways. It’s inspiring to work alongside people who are passionate about both fitness businesses and software, and who genuinely want to see each other succeed. Could not recommend more highly!
Kontras
Many processes and SOPs are still being developed, but this has gotten so much better through the years and it has allowed for open employee input on how processes can best function, so we are not set in old in-affective ways. Each year there continues to be less and less manual documentation/ busy work, and more employees hired, so the work life/balance is always improving. Monthly compensation instead of bi-weekly is also a tough adjustment. Bonus is quarterly, and industry standard, so it is based on several factors and percentages that can be hard to hit, such as and NRR and Renewals (this includes churn from bugs/app development/migrations, so you are penalized if other departments have mistakes that cause a client to cancel).