Pros
Training team are amazing, once you were live on the calls you felt that you were prepared.
Kontras
Micromanaging by the managers/supervisors. They times your bathroom breaks to 5 minutes and if you went over you had to tell your supervisor why. If you are an outbound rep, like I was, they will get on to you if you take too. many inbound calls, yet they have our phones set at "available" our whole shift and you can't ignore calls then they will call it call avoidance and write you up. You are doing 3 job, outbound scheduler, data entry and inbound agent. Data entry don't even do their job correctly, they never enter all of the information from the order into the system, which outbound reps have to check the order to enter the missing information before we can call out to a patient while accepting inbound calls. FYI - Inbound reps and Data entry make more than outbound reps, yet we did more work.
