Pros
The only thing worse than working at Enghouse is being laid off.
Kontras
When Enghouse swallows up your small, happy company, take my advice and start your work search immediately! Enghouse does not care about people, the products, or customers. We were told that product updates and enhancements would be delivered faster and more frequently post-acquisition. In reality, it took almost two years for any new product updates to be released. They also promised customers that the on-premise solution would be not only maintained, but enhanced. This was an absolute lie and made customer-facing teams look terrible when customers were finally told the truth.
If you're a customer and learn that Enghouse is acquiring your chosen SaaS solution, do not renew your contract. The time and expense of switching to a different provider will be well worth not getting locked into a contract with Enghouse.