Pros
Best perk for all of hospitality is cheap/free hotel stays worldwide. Close second is the inherent reward in making someone's day go better, to be able to assist and touch another's life in a positive way, even with just a "welcome" and a smile.
Kontras
Remington Hotel Management as a whole does not emphasize guest experience and line level employees are not given enough autonomy to make decisions in complaint resolution. Remington corporate culture does NOT value guest experience, and bonus metrics for managers in my position were not inclusive of employee satisfaction nor actual guest feed back. Positive changes only took place when an inspection was pending and basic repairs often overlooked (cost saving) until we absolutely HAD to fix things. An example is the brand acceptable large pool towels were not actually in use, and were only put out during site inspections. Routine maintenance was not done like missing hardware on dresser drawers... Unacceptable in my mind.