This place is horribly managed - Marketing bei Drake Software: Mitarbeiterbewertung

1.0
22. Apr. 2024
Empfehlen
CEO-Befürwortung
Geschäftsprognose

Pros

None that I can think of any more

Kontras

The CEO, Dermot Halpin, knows nothing about the industry. He's destroyed support and priced the product out of its market. He doesn't know how to increase revenue, so he uses the soulless Jack Welch approach of laying people off. He pretty much destroyed Expedia and he's doing the same thing here. Business is like politics......if you're a good butt kisser, you get ahead even if you are horrible at your job, and Halpin sucks at his job.

avatar
Reaktion von Drake Software
2y
To the contributor, thank you for taking the time to share your experience. For anyone reading this, Taxwell is the combined company we’ve created by bringing together Drake Software and Taxact.com. To bring our businesses together and to ensure that the Taxwell business continues to thrive long into the future, we need to ensure we’re responding to emerging market trends, be they evolving customer needs, competitor moves or new technologies. That involves change and change can be uncomfortable, so we’re very open to hearing specifically how we can help make this transition. As you’ll be aware we are now measuring many more aspects of our business and by any of those measures Taxwell is a healthy growing business with strong NPS (net promoter score, a measure of customer satisfaction) across our many customer touch points. If you’re still at the business please feel free to engage with us. If you’ve already left, I wish you luck in your next role. I’d also like to mention that we have many open roles across the business for those who are interested in a journey of making two great businesses even greater.

Mehr Bewertungen zu Drake Software entdecken

5.0
29. Sept. 2024
Empfehlen
CEO-Befürwortung
Geschäftsprognose

Pros

You get to make your schedule based on your availability. The training is continuous and up-to-date. The supervisors were available to assist you with customer calls. You get full access to all software for training and learning.

Kontras

They monitor your time and are very strict with breaks and lunches. Be humble. Ask for help to answer a customer question. You are responsible for all follow up calls to customers. Customers follow up calls can only be made when authorized. You are responsible for keeping the call que flowing..

1.0
30. Jan. 2026
Empfehlen
CEO-Befürwortung
Geschäftsprognose

Pros

Remote. The company provided necessary equipment.

Kontras

Equipment did not work well. There appear to be no women in management. The biggest thing, and I cannot stress this enough, was the EXTREMELY poor communication. I actually dug around to make sure there wasn't some other application or Teams group I hadn't gotten access to for internal communications, because I felt so uninformed and unprepared for the position based on how little information was available. I understand that most companies' biggest issue is lack of communication, but these folks really seem to take pride in it.

1
avatar
Reaktion von Drake Software
4mo
Thank you for sharing your experience. We value the opportunity to hear different perspectives.
Bewertungen anzeigen nach: Hilfreich|Sterne|Datum|Alle