It keeps getting worse! - Customer Service Advisor bei Dobbies: Mitarbeiterbewertung

1.0
5. Dez. 2017
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CEO-Befürwortung
Geschäftsprognose

Pros

25% staff discount in the store. 50% staff discount in the restaurant. 10% staff discount in the foodhall. Allowed me to gain valuable experience that I can take with me to other companies.

Kontras

Let me start off by saying I used to love working for Dobbies but over the last year it has got worse and worse to the point where the majority of the workforce are ready to walk out. It is quite apparent that Dobbies do not care about their employees. Staff are overworked, underpaid and under appreciated for the work they are doing with no recognition or opportunities for promotions. The stores are running on skeleton staff as the staff that have left are not being replaced, there are no budgets for christmas temps. Management are incompetent and lazy, when you bring up any problems with them they brush it off and hope it gets forgotten about. The new team at head office haven’t got a clue and set unrealistic goals / targets as well as planning more and more events, constantly moving the goal post at short notice. The new regional manager is rude and inexperienced and has only been hired because he is friends with the CEO.

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Reaktion von Dobbies
8y
Thank you for taking the time to leave a review. Your comments are concerning to us and we forwarded them onto the regional management team for review. Best wishes for the future.

Mehr Bewertungen zu Dobbies entdecken

4.0
6. März 2024
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CEO-Befürwortung
Geschäftsprognose

Pros

an amazing place to learn new technologies and trends in toy industry

Kontras

Small company, little space for advancement

2.0
23. Feb. 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

immediate team are genuinely amazing they supportive, kind and incredibly understanding. There are some truly lovely people across the business who work hard and try their best despite the environment. Sometimes fun things happen in the office.

Kontras

There is no clear path upwards, no genuine opportunity to move into higher roles. People stay stuck regardless of effort or performance. External candidates are always favoured higher than the current staff. Bullying is a real problem here, and it’s incredibly disheartening that it’s either dismissed, minimised, or brushed aside. There’s no consistent action taken to protect staff or address toxic behaviour. Expectations are completely unrealistic for the number of people and hours in the day. You’re expected to work past your contracted hours, but there’s no TOIL, and no way to claim the time back, it’s simply treated as part of the job. The more you work yourself to the point of burnout the more you are praised. Real issues are never addressed whether it’s bullying, workload, systems, or structural problems, nothing truly gets resolved. Problems are rarely ever acknowledged or acted upon. Profit over people and their true physical and mental wellbeing.

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