Steer clear! - Satellite Technician bei DirectSat USA: Mitarbeiterbewertung

1.0
29. Juni 2015
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CEO-Befürwortung
Geschäftsprognose

Pros

Great way to meet new people. That is about it. The only thing else is good paychecks but not for the hours.

Kontras

Look forward to 6 days a week, onsite to 1st customer at 8 (doesn't matter if they are 1+hrs away) and be back home somewhere between 6 to midnight. They rate you based on a matrix that is completely out of your hands. Customer survey is about 40%. Requires 10 good surveys to cancel 1. Meaning you have 1 person that is unsatisfied or confused you are at 0. Repeat service calls are always you fault and take points away ($68.50 as well if you are a sub). If you do everything you can control and have a major storm come through and it takes awhile to fix all systems you lose major points and end up fired.

Mehr Bewertungen zu DirectSat USA entdecken

5.0
10. Sept. 2024
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CEO-Befürwortung
Geschäftsprognose

Pros

There are always pros for most jobs and this job was very rewarding. I started as a dispatcher/coordinator. In three years become a project coordinator and in the next 5-6 years grew and became a call center supervisor.

Kontras

Management was always an issue. It was either getting them on the same page with each other or learning boundaries. High inbound call volume that can leave you parched.

1.0
4. Juli 2024
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

Training provided. About 4 week period.

Kontras

Field service work. Up to 10 different locations a day in the tri-state area No assistance provided when requested Equipment doesn't always work Long work hours (10+) No work-life balance Mentally taxing Salary based on performance No chance for advancement

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