Solid overall, language discrepancies with Indian team and owner - Customer Service Representative bei Direct Promotionals: Mitarbeiterbewertung

3.0
2. Juli 2017
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CEO-Befürwortung
Geschäftsprognose

Pros

-Solid training -Highly organized database of products -Willing to work with new members at a pace they're comfortable with -Friendly and supportive work environment

Kontras

-Team in India does graphic design work and often times doesn't understand or give clear instructions -Owner sometimes doesn't understand what customers want. One time I was on the phone with a customer when he all of a sudden decided to cut in and do my job for me. The customer was asking for a set of custom magnetic notepads, but he told me to put in an order for a stack of magnets. He genuinely didn't understand what the customer was asking or what he was asking me to do.

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5.0
29. Mai 2024
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CEO-Befürwortung
Geschäftsprognose

Pros

good work environment with great leadership

Kontras

none at all- PRN work so just do your job

5.0
18. März 2015
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CEO-Befürwortung
Geschäftsprognose

Pros

Direct Promotionals is a young company that is continuously growing; therefore, your voice is actually heard and your recommendations of improvement are taken seriously. It's a close knit group of employees with a short tier of management, so you have a really great relationship with your colleagues and manager. The owner is a great guy and truly cares about his employees and his customers. The monthly bonuses are based on your sales performance which, I would say, are not difficult to meet. I am very satisfied with my pay and benefits. The owner really sees his employees potential and compensates them accordingly.

Kontras

With it being a smaller office and a newer company, sometimes you are not able to take off of work when requested but you do get paid vacation days!

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