We stopped counting the number of good people who have left.. - Customer Success bei Diligent: Mitarbeiterbewertung

We appreciate your honest feedback. While this was a tough review to hear, it is important to understand the feedback. With this in mind, we recently embarked on a strategic transformation to align our organization to the evolving needs and challenges of our customers. As part of that, we established new international offices in geographies more closely aligned to our client base. We’ve been intensely focused on our onboarding and training programs for new hires, as well as our teams globally across Commercial, Product, and Customer Support. More recently, as you alluded to, we made two strategic acquisitions – Galvanize and Steele – that position us to achieve our vision to build a unified GRC platform, which is something we’re confident our clients will find most valuable. We recognize that there has been a lot of change and news to digest recently at Diligent. But we are confident these steps are the right ones for us to grow sustainably in the long-term – for the benefit of our clients and our team. And as always, wherever there have been near-term impacts to team members, we have strived to be as supportive as possible. I also want to acknowledge you feel that no one is listening – I am truly sorry to hear that. Our team members’ questions, thoughts, and reactions are paramount to us, and I encourage you to reach out to any of the leadership team or to HR (confidentially if you wish via hrconfidential@diligent.com) with any further thoughts you want to share. Thank you again for your post. - Avigail Dadone, Chief People Officer