Pros
The people are some of the best people you'll ever meet! I found the initial training to be excellent; I entered knowing almost nothing about the healthcare industry and within 3 months I felt like a bit of an expert. FREE premium private health insurance with the company which is worth quite a bit of money on it's own.
Kontras
People leave managers, not jobs, and that's especially true here. Micromanagement occurs constantly; your laptop has software which records your screen and the KPIs are set just high enough that to realistically achieve them you'd need to seriously grind every single day away. And the salary just isn't high enough for that. There's a real problem with middle management; they're called Advocate Leaders and there's no leadership or advocating happening here. Middle management will just blindly accept and enforce whatever comes from above them. Despite advertising management coaching and opportunities for advancement, make no mistake this is a dead end job, you're not going anywhere unfortunately.