Pros
I have nothing positive to say about this company.
Kontras
Hired through staffing agency with no clear job security, end date, or benefits
* Training was disorganized with multiple trainers and inconsistent instruction
* One trainer disappeared during onboarding, leaving gaps in training
* Employees pushed into production queues too quickly without proper preparation
* No consistent coaching or support from assigned leadership (rare communication from coach)
* No visibility into KPIs or performance metrics despite being told they would be available
* Minimal feedback or performance reviews, making improvement difficult
* Abrupt termination communicated by staffing agency with no warning or professionalism
* Poor communication between leadership and employees
* Some leadership/trainers were dismissive or unprofessional in meetings and chats
* Pay lacked transparency and varied without clear explanation
* Strict time monitoring on employees with little flexibility or support
* Work involved frequent hostile responses from outside facilities due to nature of calls
* Holiday “appreciation” efforts felt disconnected from actual working conditions