Pros
When the owner is not onsite, the work environment can actually be fairly relaxed and technicians are able to focus on doing their jobs without unnecessary stress.
Kontras
The atmosphere changes immediately when the owner is present. Morale drops and technicians tend to worry about what problem or criticism might come next. “Full-time” realistically means 50–60 hours per week. Very little documentation or structured process. Employees are often told to “figure it out.” Level 3 responsibilities are frequently assigned to Level 1 technicians without proper support or training. Leadership and accountability are lacking. Problems created by management often turn into a blame game directed at staff. Overall organization and communication are poor, making it difficult to work efficiently or grow professionally.