Pros
Competitive pay, free dish tv, Paid time off
Kontras
Point system for absences or lates. 5 points is what you get for 3 months. 1 point for everyday missed and 1/2 point for every day late or half day off. And by late I mean you get a 5 minute grace period and then 1 minute after that it's a half point. You gain each point back 3 months from when you used it but once you hit 5 that your final warning, miss or late one more time your fired. Hardly any pay raises. I've been here for over a year and had one pay increase and that was 90 days after hire. Advancing within the company is based metrics. So is pay for performance, where you get commission for your upsells but then if your not perfect on metrics you lose out and the CSAT surveys that customers take, you have no control over, same goes for customers calling in within 3 days of talking to you and AHT... sometimes good customer service takes time! No holidays off unless your scheduled off. I will give them that my call center was closed on Christmas this year, but not last year. But I had to work on my day off to get New Years, you get holiday pay BUT.... If your 1 minute late from your schedule start, 1 minute late from your lunch and log out less than 1 minute past your shift end, you don't get paid. RIDICULOUS!! AND you have to do that the day before, day of (if scheduled) and the day after. They observe black friday as a holiday but not x-mas eve.
