Pros
For the first two years things we great, lots of hours good pay. I happen to have a manager that stands up for me and tries to keep the corporate BS away from the techs. I am one of the few techs that gets to do out of market trips.
Kontras
In the last three years the VPs have been on this rampage of nit picking the entire office to the point where managers have to be in the office instead of in the field with their techs. Examples: Posters on the wall where hung with nails/ thumb tacks. They were forced to use 2 sided tape. Patches in the wall had to be redone (just weeks after the wall was fixed) because the texture on the patch did not match perfectly to the rest of the wall. Lags holding a dish up had to be turned so the letters were all facing the same direction. The list goes on and on. Plus on top of that the last time they came out they showed up dunk and hung over to the point they could barely do an inspection for 20 min. The inspections are another issue, it is all smoke and mirrors. They do tool audits (if there is any dirt in your tool bag it is an instant fail), Van audits (if there are signs that someone worked out of the van then it is a fail) and the list still goes on. Pay/ Benefits: In my office we have not had a cost of living increase for 6 years. Year after year it is said that we will get one. Last year every office to the south of us got a cost of living but not us. I can change to an office 70 min away instead of 15 min away and get a 3 dollar and hr raise. The benefits are through Cigna, There is a 2500 dollar deductible and then you still must cover 20% after your deductible is reached. Advancement: Good luck, After you realize that you want to stop being a tech there is almost no chance for you to advance, unless you are in good with all of the hiring managers. its a popularity game and be prepared to get dirty to win. CSAT: Dish's CSAT is setup to make techs FAIL, the scale is a 1-10 but if a cust entered a 7 then the system changes it to a 0. Dish also wants your scores to be over 9.8. so if you get anything below a 10 its pretty much an instant fail. If your numbers are to low then you get fired (or upgraded) they do this off of your YTD average, but not off of all of your CSAT scores, but off of the average of each month. So if I get one 10 score each month I am perfect, but if I get 11 scores of 10 one month and one score of 4 another then my YTD score is a 7. which is a fail. Instead of a 9.5.
