Pros
- You get to work with a lot of technologies at the service desk level. Your pretty much a junior systems and network admin considering the amount of exposure you get even as a level 1. Level 2 is a Systems Admin role and Level 3 is a senior systems admin/engineer - You get to deal with numerous clients and build a relationship - Compensated for obtaining certifications - Parties and free food every now and then
Kontras
- Training is absolutely terrible. Consists of 3 weeks of watching online videos on how to use labtech and connectwise software. No hands on experience or familiarization with tools or clients from the beginning. Your literally left to fend for yourself when training is over even though you are working with a level 2 or level 3 on your team. It appears the senior staff on the team get irritated when you ask them for assistance. - Measured with metrics, but you are penalized if your active time is low even if the numbers match the same to other employees, They find reasons to penalize employees and the metrics