Customer Service Representative - Customer Service Representative II bei Consumer Cellular: Mitarbeiterbewertung

3.0
30. Apr. 2015
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CEO-Befürwortung
Geschäftsprognose

Pros

Good benefits. Lots of time off available. Different shifts available, excellent commitment to good customer service.

Kontras

Very poor communication between head office and call centers, no consistency in enforcement of policies and procedures by supervisors at the cell centers, terrible job efficiency (must often go roaming throughout the call center just to get a demo phone or to get an available supervisor, while customer is waiting on hold), CSRs are expected to solve the customer's issues, yet arent given all the tools to do so, constantly requiring contacting a supervisor who may or may not be available.

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Reaktion von Consumer Cellular
11y
We really appreciate your feedback in regards to resources for our CSR's. Having the right tools and training makes for a better experience for the employee and the customer. That's why we've recently expanded the resources available for troubleshooting, and taken other steps in increase communication between all of the locations. We want our employees to be successful, and to always feel good about the work they are doing. Thank you for taking the time to share your experience!

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5.0
15. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Store Hours STO PTO Commission Phone Benefits

Kontras

Only con would be working at a slow store or having a slow month.

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Reaktion von Consumer Cellular
5d
Thank you for taking the time to share your experience and for being part of the Consumer Cellular team for the past 1–2 years! We're thrilled to hear you've enjoyed many aspects of your role, including our store hours, PTO, commission opportunities, phone benefits, and STO. We work hard to create a rewarding environment where our team members can succeed while maintaining a healthy work-life balance. We also appreciate your honest feedback regarding slower stores or sales periods. We understand that customer traffic can vary, and we're continually looking for ways to support our retail teams with coaching, development, and opportunities to help them succeed regardless of market conditions. Thank you again for your recommendation and for everything you do to deliver an exceptional experience for our customers. We're grateful to have you on the team and look forward to your continued success with Consumer Cellular!
5.0
13. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Consumer Cellular has an incredibly supportive culture where leadership, fellow trainers, and other departments work together and genuinely want people to succeed. I feel trusted to lead classes, coach new hires, and contribute beyond just delivering training. The role allows me to use my strengths in teaching, coaching, and developing others while making a meaningful impact on employees' growth and confidence. The remote work environment, work-life balance, stability, and opportunities for continuous learning make it an enjoyable place to work. Most importantly, I feel valued, supported, and empowered to do my job effectively, which has made this one of the most positive work experiences of my career.

Kontras

The role requires a high level of energy and engagement each day, and advancement opportunities may be more limited depending on organizational needs. However, these challenges are relatively minor compared to the overall positive experience and support provided by the company.

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Reaktion von Consumer Cellular
3w
Thank you for sharing your experience! We’re thrilled to hear that you feel supported, valued, and empowered to make an impact. Our trainers play a critical role in helping employees build confidence and succeed, and we’re grateful for the passion and dedication you bring each day. Thank you for being part of the Consumer Cellular team!
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