Pros
Connected is the type of place you want to work if you are self-motivated and enthusiastic. It has a flat management structure, with availability to all levels of the business, from the Level 1 all the way up to the CEO. It's an open door policy with a real, open door. I've found that suggestions I have made have been critically analysed and actioned where appropriate. The staff have exceptional integrity and a real "can-do" attitude. From the top down, It has been my experience that staff are encouraged to be multi-skilled, able to work on any task, from setting up a user account to installing a highly-available, business critical system. I have found management very approachable, extremely encouraging and above all, supportive. I have worked for MSP's in the past, .edu's and .gov's. I truly enjoy coming to work each day.
Kontras
One rule I learned early in IT is the choice of three. Fast, cheap or reliable, pick two. And the same applies to the workplace. The usual cons apply to connected, customers can be hard work at times and you need to be clear on what expectations are of your work output. I've had a couple of "killer Mondays", but that's the nature of the beast. I've found the support from management to be second to none in this regard and one of the most critical aspects of my enjoyment of both the pros and cons of this workplace.