Pros
It's a job ??????? Questionable
Kontras
1st they hire you for one job and once you complete open enrollment they try to place you with another company within Conduent, which is not what I was hired for. I am now working for HealthEquity (and when i tell you) I'm stress theeee heck out. I have no problem with my calls being monitored, if I'm trained correctly i know the answers, (which I do) they harp on if your on the phone for over 7 minutes you need to let the chat know, we have to check back on the member every 3 minutes if we place them on hold(i understand that) we have a 4 part hold, we have to be sympathetic, and provide educational opportunities ( even if the member really does not want) we do the closing reiterating what the member called for and thank them for calling member service ( If you miss any of the 7 or 8 steps your graded poorly. From my class we lost 85 employees, they resigned (because the hours were not what was offered). The best part when we were moved Health equity does not offer raises SO WHAT EVER YOU CAME IN MAKING THAT IS IT. ( I WAS HIRED RAISES WERE A PART OF THE DEAL) SINCE SWITCHING TO HEALTHEQUITY UUHHH NO