I am help desk support engineer in this company they are very nice people and they try to teach you something - IT Help Desk Support bei Computer Integrated Services: Mitarbeiterbewertung

Since I joined CIS there has been changes of staff, but good changes to better service our clients. Many inexperienced or disgruntled employees are no longer with the firm. We are now hiring professionals that not only have the technical skills, but also the professionalism to provide world class service to our clients. Opportunities to learn and support different technologies and clients. Work with experienced and great Engineers/Techs. Many employees have been working at CIS for a minimum of 15 years.

Work-Life balance could be better. Communication can improve particularly from the sales to the services team.

The technical team was dedicated, capable, and committed to delivering high‑quality service. Over time, the organization implemented a modernized IT stack, strong automation, and standardized processes that enabled a small team to consistently meet SLAs. There were opportunities to build systems from the ground up, modernize infrastructure, and introduce operational discipline where little previously existed.

There was limited organizational alignment between technical operations and sales. Standardization and automation—key drivers of service quality and efficiency—were not consistently supported or fully understood outside the technical team. Investment in training, particularly for sales and go‑to‑market functions, was minimal, which made it challenging to clearly communicate and sell the company’s offerings. As a result, new client acquisition was inconsistent despite strong service delivery. Leadership changes did not materially improve cross‑functional alignment, long‑term planning, or investment in people. Decision‑making was often short‑term and budget‑driven, even when proposals were aimed at improving sustainability and growth.