Pros
There are some nice people to work with depending on the location and team you are with.
Kontras
No pay increase over my long time of employment. Having to hear from management that "We don't give pay raises and if this doesn't work for you, that you have the opportunity to leave for anything better you can find." is unkind to the technicians that basically keep you the business open. We do the work of keeping you customers happy so you can sit at home doing what you want with your work at home mentality of management. Lets not forget that the emails letting use know "Due to last years overall revenue intake was under projected levels and thus we are not going to be able to provide raises with exception to those who have it in their contracts." but still have the gull to cc all employees on the congratulatory emails quarterly earnings each quarter. They expect employees to go above and beyond for the customers they are contracted to. Even though the work being asked sometime, is far outside of the work that technicians should be doing (i.e. Moving 100s+ users from one office place to another and see no additional support or compensation come from the business. Not to mention may times HR issues have come up tat management just does nothing about. Lets also say how nice it is for users who have been with the company for 10,11, or 12+ years who haven't seen more more then 11 cent increase in pay to compensate for all the hard work in that hole time of employment.