Don't work here numerous EEOC complaints - Customer Service Representative (CSR) bei ComplexCare Solutions: Mitarbeiterbewertung

1.0
3. Aug. 2025
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CEO-Befürwortung
Geschäftsprognose

Pros

Overtime is available all year is the only positive if you can handle the rudest customers that are highly entitled.

Kontras

Employees are always fired over any member complaints even when agent was polite and recorded call proves member was vile. Numerous EEOC complaints. Company turn over yearly. No stability. Any complaints about mgmnt or HR is auto firing. DO NOT WORK HERE! Production doesn't matter. Suck up or get fired. Have zero voice or concerns. Never complain or suffer consequences. Staff is expendable and constant hiring.

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5.0
21. Okt. 2025
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

Good training, cool trainers, good benefits

Kontras

Unrealistic Expectations, Nitpicking everything you did wrong,

3.0
19. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Great supplemental income when work is available 25 slot monthly Fair compensation An overall good company for supplemental income if you are not going to solely depend on it to pay your bills, because it could be feast or famine, but that is the expectations for per diem jobs Flexible with coverage locations

Kontras

Mandated to provide 25 slots even when there is no work No clear, or little to no communication when there is no work, that time could be used for a hobby, relaxation etc. It is frankly unfair to do this to employees; I would appreciate a change in this practice. Wellness is important, instead of preaching about diversity and wellness, better practices that benefit employees would be more useful. Hope this helps with quality improvement

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