Pros
- Most coworkers are dedicated, caring folks - The position is remote
Kontras
- The job description lists skills like CSS, HTML, and other skills that are not necessary for the job. I asked specifically about the position during interviews - whether or not this was strictly ticket and chat focused. I was told there were opportunities for growth, but that was not the case. If you don't like doing the same 3 things every day - all day, 5 days a week, this job isn't for you. - During my employment, the manager left for another job, and the team seemed to fall apart after that. There was no real leadership, and the in-depth check ins the product support team had disappeared with the manager. - There is no real HR department. If you find yourself in a predicament, you will have to go through your manager and the CEO. If they are biased, or don't really know what's going on, you're screwed. Unlike other companies that equip employees with an HR representative to serve as an unbiased participant in serious discussions, the CEO and manager will corner you and force you to reveal your personal feelings about the company. Good luck if you even try to professionally critique company processes. - After practically being forced to quit, I found that the manager was continuing to view my LinkedIn profile. Felt pretty uncomfortable. I can't understand why she would continue to look at my profile when I no longer worked for the company. - CEO claimed the Product Support Team had a revolving door. Boring work, no room for growth, and inappropriate handling of serious situations - it's no wonder why people keep leaving.