Pros
The benefits are great. You get 401k with company match. You get different medical, dental, and vision plans to choose from. You can choose HSA and FSA and have your paycheck deposited to a debit card to pay for medical items. You get courtesy services (free internet and cable service with premium channels). You get paid double time and half when you work a holiday. You get a lot of PTO to use. The company has disability benefits to pay for wages when your sick or on maternity leave. You get an opportunity to help people and you will learn very quickly how to handle escalated calls.
Kontras
You will not always have someone on support. You need to learn to be very independant very quickly. You will not always get a supervisor. They are very busy. They have to monitor four calls a month for each rep in their team. They have aprx 10-15 reps. They have meetings. The training is not really training. You learn about the service and you learn about the different job aids and campaigns but you do not learn about what you are actually doing until you are actually on the floor handling calls. the job aids change all the time. The promotions change all the time. There are metrics to meet. The metrics determine what type of shift you get when you do shift select and choose your hours. There's a lot of metrics to meet: ACW, A# calls, OCI,hold, and sales(upselling and new lines of business). The job can be very stressful. You might need counseling after working her for awhile. LOL