I started here in September 2021. I was told the job takes 6-9 months to learn. My equipment took weeks to work, my training manager moved from one team to another so we switched midway, the training does not prepare you AT ALL for the accounts you are taking over.
In January we worked from home for the month. I had fifteen accounts to take care of, and I was extremely overwhelmed as one of them wanted to have daily calls and there was extreme pressure from them that I had never experienced before.
I reached out to both my team lead and my manager stated I needed help. I got a meeting invite for a Performance Review instead. Shortly after, I came down with Mono, due to the stress. The company would NOT take my doctors note, nor would they take my positive Mono test as proof I was ill. I got no rest for the week I was supposed to be recovering, as they wanted me to sign a form that would give them access to all of my medical records to prove I was sick.
Since when is a emailed doctors note and a emailed positive test not enough.
The performance review stated I was not handling my accounts correctly, and if I did not improve within six weeks, I would be fired.
I reached out and asked for help, and instead, got this.
We had a meeting every friday, and when I informed them that all of my accounts were up to date, with all of my tasks done, I asked what else I needed to be doing. They could not answer, and instead focused on saying a mug I had brought in was innapropriate (it had the word sh*t on it). Now at this job, you will hear people curse like sailors, extremely loudly and at all times.
Also, dont expect any understanding if you are mentally ill, and if you report homophobic and racial slurs to HR, nothing will be done about it.
They wanted to run me out and make me quit because I was the youngest member of the team, and I couldnt understand the job in less than 3 months.
When I handed in my resignation letter, I got no response from my team lead, my manager, or my coworkers. Only HR informing me to come pick up my things.
CSR's are told to lie to customers daily as well, as we cannot tell them what's really happening at our plants.
DO NOT WORK HERE IF YOU VALUE YOUR PHYSICAL AND MENTAL HEALTH
