Pros
It is possible to leave.
Kontras
This company buys successful businesses like the one I worked for, so that they can grow them to the next level. However, I did not see a single business which got better after being acquired. The usual course of events is that all the company procedures will be centralized to teams which have no knowledge of the business and destroy the relationship with the customers. Members of those central teams change regularly. Your local admin staff will go in one of the multiple rounds of redundancies which seem to come twice a year. Many of the support queries became dealing with complaints about appalling admin and billing with phone enquiries and emails going unanswered. Then they will get you to force your customers onto the in house payment platform (Clear Accept) by making you drop support for any other. Look up ClearAccept on Trustpilot. This will also often alienate formerly happy customers further. Later, the rounds of redundancies will sweep up your support teams apart from one (maybe two) people to ensure all the product knowledge is lost. The people or person left will be abandoned to deal with the fallout with the managers sitting in their ivory towers ignoring pleas for help. The management teams are very much of the Sunday League caliber but they think they are Premiere League. Endless meetings gazing at their navels and congratulating themselves while the front line fight fires. You will get regular all hands meetings so the senior managers can tell you what a great place you work for, I think your experience will tell you a different story.
