Heading in the right direction - Total Reward Manager bei ClearCourse: Mitarbeiterbewertung

5.0
16. Dez. 2025
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CEO-Befürwortung
Geschäftsprognose

Pros

Having been part of ClearCourse since early 2020 following the acquisition of Felinesoft, I’ve been witness to the journey ClearCourse has been on for nearly 6 years now, both as an acquired employee and as part of the central HR team. ClearCourse has improved significantly over the years, especially when it comes to groupwide communications, both with communicated updates and the company vision, as well as listening to, and acting on, feedback. We’ve had many great businesses join, with really talented and knowledgeable people joining us along the way. Given the array of different businesses within our group, the work is interesting, varied and always evolving, and it’s great to know we’re impacting small business and their customers across the UK and further. Our dedicated HR team are here to support people, to ensure they have the best experience they can whilst working here. My role was created a few years ago to ensure we have a focus on reward and benefits. We’ve created a strong and competitive employee benefits package (PMI, Cashplan, Life, GIP, Perks, Peppy, Birthday, Volunteer, enhanced Parenteral, enhanced Holiday, wellbeing support, hybrid working and more). We’ve become good at celebrating others, with regular recognition spotlights. Given the structure of our business, there are also internal mobility opportunities and we encourage internal promotions.

Kontras

My 5 star review is rounded up from 4.5 stars - no company is perfect and we have faced, and still do face, challenges. Many of the challenges I’ve seen are to be as expected given the acquisition nature of our business, for example businesses joining us with very different approaches to pay and processes and having to balance these with ClearCourse’s. The change from being in a small stand-alone business to being part of a wider group isn’t for everyone. There is a lot of change as we learn, grow and evolve at a fast pace. Experiences can differ somewhat depending on what area of the business you are in and teams being based across the UK and abroad. Work is being done here to improve this.

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Reaktion von ClearCourse
5mo
Thanks so much for taking the time to post a review! If you have any other feedback you'd like to share, do not hesitate to get in touch - jbrain@clearcourse.co.uk.

Mehr Bewertungen zu ClearCourse entdecken

2.0
26. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

There are some genuinely talented and dedicated colleagues across the business who care deeply about customers and support one another. I learned a great deal during my 10+ years with EKM and had opportunities to develop my skills, lead a fantastic team and build strong relationships with customers.

Kontras

In my experience, the culture changed significantly over time following acquisitions and organisational restructuring - following the buyout to ClearCourse. Communication became increasingly top-down, with frequent changes to priorities, targets and commission structures. Employee wellbeing often felt secondary to commercial objectives. During periods of organisational change, I found consultation and communication lacking, and decisions sometimes appeared to have been made before employee feedback had been fully considered. Returning from a period of ill health was particularly challenging, as I did not feel adequately supported despite occupational health recommendations. Recognition for teams delivering excellent customer outcomes felt inconsistent, while pressure and uncertainty continued to increase. Long-serving employees may find that loyalty is not always reflected in how they are treated during periods of change. Pay and rewards were not adequate, given the specific skillsets required. Teams were promised benchmarking to bring pay in line but it never materialised and they were made redundant. It felt wrong that employees in Expert roles were still on minimum wage with 5yrs + service!!

3.0
11. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Kollegen und ihre Kompetenzen – eine großartige Gelegenheit (leider vertan), viele Produkte zu entwickeln. Überwiegend kompetente und professionelle Kollegen. Das Management-Team hingegen, zur Hälfte meiner Mitarbeitszeit, war ein einziges Chaos. Die Atmosphäre war im Allgemeinen super (wenn man von den Kollegen spricht). Der Wechsel des Managements mitten in meiner Karriere bei CC war ein Fehler! Der ganze Laden war im Eimer und entwickelte sich in die falsche Richtung.

Kontras

- Inkompetenz des Managements in der zweiten Kooperationsperiode - Fehlende Zeiterfassung und Abwälzung dieser Pflicht auf Mitarbeiter niedrigerer Ebenen (erbärmlich, kein Kommentar) - Fehlende Entwicklungsmöglichkeiten in Bezug auf Arbeitsbedingungen und Gehalt (hauptsächlich während der zweiten Kooperationsperiode).

2
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Reaktion von ClearCourse
1w
Thanks for leaving us a review - we’re glad that you’ve got some positive experiences to share around having great colleagues (we think so too!) but sorry to hear about the latter half of your time with us. We’d love to better understand some of the experiences you talk about – so if you’re comfortable please do reach out to me directly and we can chat further - jbrain@clearcourse.co.uk.
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