Paid to do exams
Some managers are very dedicated to their work and agents.
There is some upward opportunity if you work hard and propose something management
Flexible with remote-working and family commitments
Kontras
Phones can be tough.
Top management don't have any connections to frontline staff and staff feel like they don't care.
HR have a name for being unhelpful and not very friendly
Some staff who can't do the job aren't fired