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      Cascade Strategy

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      Bewertungen für Cascade Strategy

      Lots of fun, for the right type of person - Customer Success Manager (CSM) bei Cascade Strategy: Mitarbeiterbewertung

      5.0
      15. März 2023
      Customer success manager (csm)
      Empfehlen
      CEO-Befürwortung
      Geschäftsprognose

      Pros

      I joined Cascade because I was very tired of working in a corporate job for a big company. I wanted a new challenge and I certainly got that. Our product is focused on business strategy, which honestly is one of the most interesting things I could have hoped to be working on. I get to work with and see really cool stuff that our customers are doing with the platform. For the most part, the team is great and I feel very supported in my job.

      Kontras

      I had to learn a lot of things on my own. It was a small team when I joined and even though it has grown, there are still some stuffs that are hard to understand without speaking to someone directly.

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      5.0
      14. Feb. 2024
      Customer success
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      CEO-Befürwortung
      Geschäftsprognose

      Pros

      2023 was quite the year for Customer Success at Cascade. There were lots of changes and several new faces joined the team at both a leadership and IC level. The product is reasonably complex, which makes Customer Success'ing perhaps a little more challenging than a rull-of-the-mill SaaS company. However I think the company ackowledges this and has done a great job of laying the right foundations in terms of people and process for a successful 2024.

      Kontras

      As mentioned, the product is exciting but can be quite complex and is best suited to larger organizations that have a strong change management culture already in place. That isn't necessarily the case with every customer, and that can make the job of Customer Success at Cascade a challenge at times.

      1
      3.0
      30. Aug. 2024
      Cx associate
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      CEO-Befürwortung
      Geschäftsprognose

      Pros

      Work-life balance was great overall.

      Kontras

      Lack of training and low pay. A lot of miscommunication

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