Pros
They started investing in the customer-facing tech stack, albeit potentially too little too late. The COO wears his heart on his sleeve but has contributed significantly to the downward spiral of culture and company since April 2022. Cascade was a family; everyone was together in the trenches until early 2022. CEO had the potential to be a great leader, but his complete lack of empathy and honesty has proven his downfall.
Kontras
If you provide feedback, you're punished and told why you're wrong. CEO & COO are not experienced in their roles, and both have the mentality of 'I can do everything best'. So the CEO lets the COO run around and disturb every department with emotional rants and ideas that are not thought through. Most of the best people and workers have left this company leaving a shell of a workforce behind with little to no roadmap forward.