Pros
Started as a sales consultant in 2021 when the Newark location was decently managed. We we're staffed well, I enjoyed my managers & business was booming. Customers we're pleased with their experience for the most part, vehicles were decently priced, appraisals we're fair. Benefits are nice, work life balance is tough unless you make it into presidents club where you can make your own schedule.
Kontras
All of my sales managers were fired or quit. The company rolled out the "CEC" which was a call center that was supposed to assist with sales & help the customer. Instead, it took half of our pay as sales consultants & customers would come in upset & take it out on the consultant. We would find ourselves starting from square one with a lot of customers but getting paid less since they started the process online. You want to stay far away from moving up in management as you are walking on egg shells with your GM & regional. If you keep saying yes, you will be expected to do more than you are paid to do. I mentored almost every new salesperson that they hired because all the veterans we're smart enough to decline. You are looked at as a number, upper management only cares about your work habits, not your family. And you better be on time & ready to work Sundays (in Delaware) or you will be shown the door.