Hell no don't go - Client Service Associate bei Capital One: Mitarbeiterbewertung

1.0
22. Feb. 2019
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CEO-Befürwortung
Geschäftsprognose

Pros

The pros that I saw when I started with the company have gone away. With the unnecessary changes to management leadership has driven the good managers and employees out and created a negative experience.

Kontras

Racist and sexist managers who target you, so much for bringing in diversity champions as managers. Only concerned about metrics and not actual production or employees. Overly political in performance management, current system is a joke and only benefits those that management likes. Your peers can rate you highly but if your manager doesn't like you then you're screwed. The company only cares about you if you are located in certain areas of the country, those locations with the greatest perks shows you who they care about and want to be. Upper management tends to think down on the rank and file employee and seems to only say things to quite the masses but not deliver on those promises.

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5.0
10. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Note- last year there was 2018, would not allow that option. Employee engagement always high priority.

Kontras

Note- last year there was 2018, would not allow that option. Highly focused on sales vs service.

1.0
1. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Pay can be decent compared to GovCon. Some people are a pleasure to work with. Other non-pay related incentives.

Kontras

Never heard more nonsensical topics during meetings; people sharing their sexual preferences, flaunting overly dramatic personal lifestyle decisions, diversity to the point of failure, etc. Hearing the term "white guilt" in a professional setting was, well, pretty unprofessional. Stack ranking for performance reviews is a mess. Someone has to have an "F" regardless of their performance because that is what their line of business is allotted. Be prepared to be held responsible for actions any Sr Leadership would just sweep under the rug under their own circumstances. If a manager doesn't like you, regardless of your productivity, you're toast unless you're able to find another LoB to support. HR / AR are just a check in the box and will most likely point you from one to the other and back again without resolving any issues. You'll find yourself curious as to what leadership does as they continue to scrape managerial responsibilities from their plate, to yours. Last but certainly not least; you may find yourself working hard on a project; nights and weekends, just in case that work life balance is feeling a little too perfect. Fret not, someone will surely assist in taking credit for the hard work you've put in. I'm sure none of these things will happen to you, though. Best of luck!

4
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