Pros
Great company with a ton of potential. They have a good market segment, solid growth, and have overcome huge obstacles to stay relevant in a challenging marketplace. Great employees who really do want the company to succeed.
Kontras
Unrealistic expectations by middle to senior management. They choose to manage the KPIs instead of actually learning how the business works and then managing the business. Try using the KPIs as intended (they are indicators, not gospel!). Communication across the entire organization is atrocious! Don't be surprised when neither hand knows what the other is doing, and learn to expect the corporate silo mentality at every turn. Mundane decisions are shuffled around until they reach ridiculously high levels because people are more concerned with protecting their jobs than just doing what needs to be done. Too much effort spent on cultivating fear instead of trust. They make money in spite of their work, not because of it.