All things that sparkle aren’t gold. - Manager bei COS: Mitarbeiterbewertung

2.0
15. Aug. 2021
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CEO-Befürwortung
Geschäftsprognose

Pros

COS has great health and time off benefits and that is truly it. If you need a part time job this might not be too bad of a gig. Store teams are full of interesting and fun people. Many travel opportunities pre-Covid.

Kontras

I would advise anyone that is serious about their career or values their physical, mental and emotional well-being to seriously reconsidering working here. This is not a good career move for those in store management or full time sales associates. If you want to work for a company that covers up harassment, pays women less, belittles people of color this the place for you. The way they handled the COVID pandemic was atrocious to say the least. They were the last brand at the H&M group to take any action when it came to sending extra cleaning products to their stores, setting up COVID protocols and store closures. When we reopened they never knew what to do when someone had been exposed or had contracted the virus. There’s two situations a week apart were they allowed one white employee to be paid for two weeks to quarantine because he were living with somebody infected with Covid. However, there was a black woman who was also living with somebody infected with Covid and they made her use her PTO until it ran out and then she had to come back to work putting her coworkers at risk. Once on a conference call a controller congratulated the teams for making cuts in payroll while we were still at the height of the pandemic. People were really struggling and still very scared to come to work. They will use you for all your talents and all your skills, and rarely consider any form of increase in compensation or promotions. They are people who have been with this company for four years who only received a $0.52 raise in the entire time they were with COS. Lastly, if you think you are going to be working for H&M‘s more ethical, more sustainable or better quality sister brand you’re not. COS is very much still fast fashion, I’ve owned better quality clothes from forever 21 and there products are made the same way H&M makes their. All in all do not apply and if you did don’t accept the offer.

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Reaktion von COS
4y
We are sorry to hear about your experience working at COS and are deeply concerned to hear of situations that seem to contradict our policies, processes, and values. If you are comfortable sharing further details, as a former employee we encourage you to speak with the local Employee Relations team.

Mehr Bewertungen zu COS entdecken

5.0
28. März 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Flexible schedule, nice coworkers, would recommend to people new to retail because of the slower pace

Kontras

Management can be passive aggressive but that’s specific managers

2.0
6. Feb. 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Good quality clothing in classic, relevant styles. Better benefits package than a lot of retail businesses

Kontras

HM Group desperate needs to do a review/audit of how COS is being handled the area team and even global team. The Canada area team started overseeing the US and Mexico around the time i started working. They have major bias against the US store teams and it shows in how they speak with the team and handle any issues they may have. As a leader in store, you are expected to oversee and assist in every aspect of the business with little support. The team structure/payroll allocated to the store doesn’t allow stores to thrive. Leaders are stretched thin and stressed affecting the business. They offer an embarrassing minimum wage for team members for how much is expected of them. With being stretched thin, it’s difficult to properly train and support team members with growth. Another major issue is the customer service. There’s a disconnect between the stores, online and call center which restricts what store teams can do for customers. Often they’re told to deny discounts, returns, price adjustments when it’s completely justified and would just give a great customer experience. The POS system is so old you can do very little and zero customer profile to be able to give an “elevated luxury” experience that they constantly push. Nothing ever gets repaired in store. They choose to spend hundreds of thousands on window displays but can’t seem to fix a stores hvac system so they can have heat in freezing weather. What they choose to spend time and money on is really insane and an embarrassment. Inventory replenishment is often inconsistent as well. Selling is difficult when sizing is broken and you’re unable to order in store or assist a customer further. I could go on and on. During my interview process the expectations of my role were not properly expressed and I was lied to about bonuses and opportunities. The store team is very young and kind but unfortunately work under so much pressure and in an environment that makes it difficult for them to give great customer service. There’s call center for HM group even uses any reason to write up employees and has a pattern of pushing out older employees. They even plan on moving the call center to another state this year so I’m sure many people will lose their jobs. I do not recommend taking a job with HM Group or any of the retail stores they own.

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