Great to work for... But change is good! - Technology Consultant bei CIBC: Mitarbeiterbewertung

Too process oriented. unfortunately some have taken the ITIL methodology too far, to the point of creating a bottleneck for almost anything. Projects take 4 times the length and troubleshooting requires the approval of everyone including VP's - even when there is an outage. The Change management staff are paranoid and considers administrative tasks as changes to the environment. This poses problems cause to do even a reboot of a server, VP approval is required.