Pros
CETA Insurance is now part of ATEC Group.
Kontras
Management are adept at providing PR-like soundbites and have no genuine interest in supporting customer facing staff.
Hopeless HR function is like Siobhan Sharpe in the BBC series '2012', following the company handbook book rigidly and relentlessly with little common sense. Utterly clueless in staff welfare and motivation.
Staff are poorly paid and undervalued in what is often a stressful job. As people leave, their tasks are merely added onto the remaining staff's workload. There is never any meaningful or appropriate recognition for enduring stress and hard work:
There are no staff benefits like health insurance, or even commission.
Sick pay is just 3 days each year after first year of service. In first year there is nothing.
The Stakeholder Pension Scheme is with Now: Pensions who have terrible reviews on Trustpilot.
South African call centre has resulted in a decline in quality of service and a significant increase in complaints from customers.