Pros
Regular pay-rises in line with inflation. While these are not guaranteed, they're the main reason people stay.
Kontras
The focus of Bromcom is primary growth, rather than retention. Keeping customers happy is a totally "nice to have" thing which is repeatedly picked at to feed the forces of growth. Significant time and effort is repeatedly wasted on pet projects that go nowhere. Feedback is pointless. I've witnessed the MD ask directly what we need to do about something, and when the answer wasn't what he wanted to hear literally stood up and walked away, waving his hands. Company benefits are the minimum possible and drastically need investing in. No training offered. Enquiries about benefits, training or anything that would be good for staff (even if it's free to the company) are ignored because they don't understand them.