Pros
- Entry level job. Easy to get it with basic IT knowledge. - Small company, you get to know everyone to a personal level. - The Support Team is awesome. Everyone is very friendly. - Account Managers are very helpful when you need to go to them. - Summer Fridays. - Free water.
Kontras
- The workspace itself is dirty, gloomy and depressing. - Low salary. Well below the national average. - Terrible benefits. 11 days off to start with. - Health insurance is insanely expensive. ($400 a month) - The owner brushes his teeth in the lunch room, that is just unhygienic. - Some managers do nothing but sit all day in their office. - No proper training. - No a tier system, to escalate problems. If someone can't figure out an issue they are stuck. - No place for developing a career unless you plan on being a support tech for years. - Programming requests are slow and support should not have to deal with the clients if the change is needed. - Open all day on Thanksgiving eve, The day after thanksgiving, Christmas eve and New Years eve. - The software is coded in a really old programming language. (PLB) - Program is terrible, constantly breaking.