Pros
Amazingly nice and supportive people
Great company culture
Training provided is fantastic, they put so much effort into it
Truly a supportive environment where they'll work with you about time off for family, emergencies, etc
Room for growth or moving to different positions if you want
Kontras
Honestly not really any for the company. Call center work can be draining but that's true anywhere, and I feel like they make it as good as it can possibly be.