Pros
remote work. good supervisors in my department but the senior leadership is a mess. most customers are nice but older and not technology savvy.
Kontras
huge turnover in our department and other senior people. we are viewed as fully replaceable and theyre quick to fire which is why most of us are either trying to transfer to other teams or looking to get out. it was a good place to work when I started but all the changes have made our bosses scared. now it's simply who took the most calls and you get yelled at if your bathroom break runs more than 5 minutes. SERIOUSLY. they don't care if your computer had issues. you'll get written up at the drop of a hat. and lots of senior people are leaving or getting pushed out which isn't a good sign. the bonus plan is a joke ,nobody gets anywhere close to their max bonus. they talk about diversity but at the top levels there's almost 0.
