Pros
Decent pay given that it is call center work. They do offer remote positions and provide all equipment needed so that's a plus. It's not a terrible company to work from a management standpoint. For the most part you are left to work indepently unless the infamous "all hands on deck" request is made. See 'advice to mgmt' section for more details on this bit of silliness.
Kontras
The product is worthless and the BioTrust website ordering process is very deceptive and misleading. Therefore most of the calls are from angry customers who feel tricked and are requesting returns/refunds. BioTrust uses tedious 'save the sale' tactics instead of just refunding the bilked customers. Most of the customers are elderly and desperate to lose weight but don't understand the ordering process and the deceptive add on offers that follow their initial order. There's no confirmation page during the ordering process to allow the customer to remove items from their online shopping cart. Once the customer hits the submit button they've already been committed to an unclear and really expensive order; very frustrating for both the customer and the CSR.