BioSolutia

Sucked - Customer Service Representative bei BioSolutia: Mitarbeiterbewertung

2.0

12. Aug. 2022

Customer service representative

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CEO-Befürwortung

Geschäftsprognose

Pros

I hated this place. So much favoritism.

Kontras

Favoritism. Keeping people in the same job and never letting them advance because they were great at that one position. Allowed one supervisor to act inappropriately with women.

2.0

8. Juni 2018

Customer support coordinator

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CEO-Befürwortung

Geschäftsprognose

Pros

The culture at Biosolutia is wonderful! Everyone is friendly and seems to truly want to help one another. There's also bagel fridays. Huge plus!

Kontras

The biggest con is the training. The training provided is discouraging and not sufficient. You may get two weeks of training and then you are thrown with someone to shadow for a week and then they shadow you for a week. The person I shadowed had been there 4 years. He was not very patient and expected that I should know the process quickly. This created a lot of frustration. There was so many things not shown in the classroom training. If Biosolutia would provided better training I think retaining customer service representatives would be easy. Right now people are coming and going. I truly feel this is due to the training.

Reaktion von BioSolutia

Thank you for you for bringing your concerns to our attention. We are sorry that while you were employed at BioSolutia your experience was not positive. Our goal is to ensure that each and every employee is set up for success during the training phase, and would have hoped to address these concerns if known to us at the time. We again appreciate your feedback and we will evaluate how we can improve our training process for all future employees.

Sucked - Customer Service Representative bei BioSolutia: Mitarbeiterbewertung

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