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      Beyond Retail

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      Bewertungen für Beyond Retail

      The people are great - - Customer Service bei Beyond Retail: Mitarbeiterbewertung

      3.0
      6. Dez. 2022
      Customer service
      Empfehlen
      CEO-Befürwortung
      Geschäftsprognose

      Pros

      The people you work alongside and the CS manager Holiday allowance The gym on site The work from home option

      Kontras

      The pay for the job role it’s self is too low, you are more a complaints handler than anything else and the role should be advertised as that. The feedback they ask for just gets ignored and over seen. If a complaint comes in the right training needs to be provided and dealt with properly or hands over to the right person without any issues. Not enough movement for growth within the company, as much as it’s spoken about at interviews it doesn’t happen. When it’s spoken about in 1 2 1’s you get the same response everytime and no actual Movement to do so which is a real shame.

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      Reaktion von Beyond Retail
      3y
      Hello and thank you very much for your feedback. We’re so pleased to hear that you had such a positive experience with the people on your team and with Debbie! We are sorry to hear that you were not happy with the salary for the role. We strive to stay competitive and fair with our salaries and will bare this feedback in mind. We are an accredited Real Living Wage employer and conduct a yearly salary review. We actively seek, encourage and welcome continuous feedback from all people at Beyond Retail to find out what we’re doing well and what areas we could improve in. The feedback received from our 2022 Thermostat survey has been incredibly valuable and has directly led to plans and projects to address suggested areas of improvement, which includes aspects of career development at Beyond Retail. We are always looking for ways to improve and would welcome any further comments from you regarding your experience at Beyond Retail. Please feel free to reach out to us at people@beyondretail.co.uk to tell us more. Ben Morris - People & Culture Team

      Mehr Bewertungen zu Beyond Retail entdecken

      1.0
      13. Aug. 2025
      Fpa
      Empfehlen
      CEO-Befürwortung
      Geschäftsprognose

      Pros

      The colleges are friendly, collaborative

      Kontras

      Little pay (roles like this are 15k better other places) with key high demand on responsibilities and very high expectations from the beginning, managers don't seam to understand even a written action plan can face challenges and expect to be done no matter what questions the employee my have during the process, specially in the first month of learning and adaptation to the company, there are other ad hoc activities and request they expect to be delivered apart from training and learning time, so the settlement time for a new person in the role is not adequate due to this high demand of work/results, they depend on training videos and don't like to answer questions or help because they assume everything is in there when is not.

      5.0
      31. Jan. 2026
      Consultant
      Empfehlen
      CEO-Befürwortung
      Geschäftsprognose

      Pros

      Brilliant vision and leadership. Hardworking staff.

      Kontras

      None that I can think of

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