Good work/life balance, but can get very busy - Contact Center Agent bei Better: Mitarbeiterbewertung

It was a great working experince

People smelled bad and had issues with deoderant

The only reasons I'm giving this review two stars instead of one is because they occasionally will cater lunch to the office. They also offer full health insurance benefits, although premiums increased at the beginning of '26.

-5 days in-office, 9am-6pm with a one hour unpaid lunch. You clock in/out. -On the phone literally all day. You make 250-400 outbound dials to potential leads every day. -The job itself is easy (you get $5 for every customer you transfer over to a Loan Officer, plus there are bonus accelerators), but folks will get PISSED off. Better's cadence to a lead is multiple phone calls in a single day, so people will take their anger out on you -Job expectations and procedures change on a dime -You are required to work two, 4-hour weekend shifts per month. Sign ups for these shifts are first come first serve, so you better hope that you get the ones you want if you have plans. -Pay is low -You're honestly just a name on a spreadsheet here. -If you aren't looking to become a Loan Officer, this isn't the role for you.